Flying business class with ANA is often associated with premium service, but not every experience meets expectations. Here’s a brief look at a journey on flight NH848 from Bangkok to Tokyo (Haneda) on February 10, 2025, reviewed by a passenger.
Lounge Experience
ANA passengers get access to multiple Star Alliance lounges. The traveler chose the Thai Airways Lounge, which was small, outdated, and had limited food and drinks, though it was functional.
Onboard Service
The food and drinks were good, and the crew was professional but lacked a personal touch. The service felt rigid, strictly following SOPs without warmth.
Cabin Cleanliness
The cabin conditions were disappointing, with visible dirt, scratches, and stains. Welcome drinks were served in plastic glasses with no accompaniments, which felt unsatisfactory for business class.
Arrival at Tokyo Haneda
No aerobridge was available, and all passengers were transported by coach, which felt inconvenient. Additionally, almost all amenities were excessively wrapped in plastic.
Key Highlights from the Review
- Lounge was small, outdated, with limited food and drinks.
- Service was professional but impersonal.
- Cabin cleanliness had visible dirt and stains.
- Welcome drinks were served in plastic glasses with no extras.
- Arrival had no aerobridge, requiring a coach transfer.
- Excessive plastic packaging raised sustainability concerns.
Final Thoughts
Although ANA provided decent meals and attentive service, the arrival experience and extensive use of plastic further detracted from the premium sense, and other negative aspects were cabin cleanliness, lounge quality, and the strict service style.
