On February 10, 2025, a passenger shared their experience flying All Nippon Airways flight NH848 from Bangkok to Tokyo (Haneda) in business class aboard a Boeing 787-9.
Service
Crew members were attentive and caring. Still, the experience felt too scripted, more about following SOPs than offering a personal touch.
Food & Drinks
The meals and drinks onboard were good. But the welcome drink, served in a cheap plastic cup and with no nuts or snacks, felt underwhelming.
Cabin Cleanliness
Cleanliness was a big issue. The passenger pointed out visible dirt, scratches, and stains, calling it “totally unbearable.”
Key Highlights from the Review:
- Flew ANA business class
- Flight NH848 on Feb 10, 2025
- Route: Bangkok to Tokyo (Haneda)
- Aircraft was a Boeing 787-9
- Flight time was 5h 40m
- Food and drinks were good
- Crew were polite but too mechanical
- Cabin had dirt, scratches, stains
- Welcome drink served in plastic cup, no nuts
Final thoughts
ANA covered the basics, but a lack of warmth and poor cleanliness made the experience fall short. In business class, small details matter.
