Flying business class should ensure comfort and great service, but a recent Air France passenger shared a frustrating experience on a Paris to Shanghai flight.
Seat Reassignment and Poor Conditions
Despite booking a window seat, the passenger was reassigned to an aisle. Worse, the seat was dirty and broken, failing to meet business-class standards.
Poor Customer Service
When addressing the issue, the crew offered no solution, only stating, “It’s your unlucky day.” This dismissive response left the passenger feeling unheard.
No Response to Complaint
A formal complaint was submitted, but Air France provided no feedback, raising concerns about their customer service approach.
Food Quality Remains Good
Despite the service issues, the food and beverages remained up to the expected high standards.
Key Highlights from the Review:
- Business class seats were dirty and broken
- No compensation or service recovery
- Complaint letter received no feedback
- Food and drinks remained good
Final Thoughts
For a frequent business-class traveler, this experience was disappointing. While food quality remains strong, poor service and lack of accountability raise concerns for future travelers.
